Review Time
Visited Driven this morning to view a Range Rover which I have had my heart on since selling my previous one three years ago.
On arrival the ‘salesman’ seemed helpful, giving me the keys to look at the car and start it up. Unfortunately this was where the good customer service ended and became deeply disappointing and completely unacceptable.
I ended up viewing two Range Rovers. The second vehicle did not have a spare key, and the salesman explicitly advised me to take out the extended warranty and falsely claim that I had lost a key I never possessed in order to obtain a replacement. I was extremely uncomfortable with this suggestion, which amounts to insurance fraud. As a person employed by the local authority within the community, I would lose my registration to practice if I followed this advice.
After leaving briefly to consider my options between the two cars, I returned around 15 minutes later and asked to test drive the first vehicle I had viewed. I was told to sit down and confirm that I was happy with the price before being allowed a test drive.
I explained that I was willing to agree to a deal in principle, subject to liking how the car drove. Despite this, I was repeatedly told “I’m not taking it out if you’re not happy with it, because there’s no point.”
When asked whether we were happy with the price, we said yes and made a simple observation that the interior appeared more scuffed than expected. I explained that the garage lighting was very dark, making it difficult to properly assess the black interior. This had no bearing on the price that had been agreed and was merely a passing statement.
Although the salesman offered to move the car into daylight, much to his dismay, he again stated that he would not do so unless we were committing to buy it. This created immediate pressure and made us feel uncomfortable, as we should not be expected to commit to purchasing a vehicle before properly inspecting or driving it.
After viewing the car in daylight, we discussed it privately and agreed that we were very likely to purchase it, subject only to a test drive and were very honest, open and transparent throughout our discussions.
When arranging the test drive, I explained that as we had two children with us, we would need to take turns driving and test separately. I was told, “No, you both need to come.” I then explained that this was not possible, as one of our children is neurodivergent and would struggle in the car. The response I received was dismissive and rude: “Well if you’d said that, I would have known,” followed by, “You can appreciate I’m not going to go out on a five-minute test drive twice.”
I should not have to disclose my own or my children’s medical or neurodivergent conditions in order to be treated with basic respect or to test drive a vehicle. As someone with a disability myself, it was essential that I drove the car with full concentration, which would not have been possible with both children present. Again, I do not feel compelled to discuss the ins and outs of my private life with a car salesman.
Does he also think it’s normal and acceptable to want to be sat in the back of the vehicle with two young girls whilst me and my partner are testing the car in the front? I’m sure he can also appreciate I’m not going to allow him to do that.
I find it difficult to understand refusing two test drives (that literally last 5-10 minutes) particularly as other reviews suggest the salesman works until 5pm.
Would the same objection have been raised if we were two separate customers arriving five minutes apart?
Ultimately, we declined the test drive due to the rudeness, dismissiveness, and unprofessional attitude displayed and left the premises.
As a result, the dealership lost what was a 99% certain cash sale. The entire interaction felt like a power trip, and we were made to feel that even moving the car or allowing a brief test drive was an inconvenience. I have never experienced anything like this before and have never felt compelled to leave a review—until now.
I am absolutely disgusted by how we were treated and will be taking this matter further, particularly in light of the suggestion that we commit insurance fraud which has been captured on my daughters phone. We were there over two hours as a family of four so clearly were serious buyers.
I would stay well away from this garage given the customer service pre sale I dread to think what post sale service would be like. This is even more worrying given the advice is to break the law, clearly displaying the standard of morals the company employs.
*I eagerly await the response from driven denying all of the above and suggesting I visit without children in the future which isn’t possible for me unfortunately.
Visited Driven this morning to view a Range Rover which I have had my heart on since selling my previous one three years ago. On arrival the ‘salesman’ seemed helpful, giving me the keys to look at the car and start it up. Unfortunately this was where the good customer service ended and became deeply disappointing and completely unacceptable.I ended up viewing two Range Rovers. The second vehicle did not have a spare key, and the salesman explicitly advised me to take out the extended warranty and falsely claim that I had lost a key I never possessed in order to obtain a replacement. I was extremely uncomfortable with this suggestion, which amounts to insurance fraud. As a person employed by the local authority within the community, I would lose my registration to practice if I followed this advice. After leaving briefly to consider my options between the two cars, I returned around 15 minutes later and asked to test drive the first vehicle I had viewed. I was told to sit down and confirm that I was happy with the price before being allowed a test drive. I explained that I was willing to agree to a deal in principle, subject to liking how the car drove. Despite this, I was repeatedly told “I’m not taking it out if you’re not happy with it, because there’s no point.”When asked whether we were happy with the price, we said yes and made a simple observation that the interior appeared more scuffed than expected. I explained that the garage lighting was very dark, making it difficult to properly assess the black interior. This had no bearing on the price that had been agreed and was merely a passing statement.Although the salesman offered to move the car into daylight, much to his dismay, he again stated that he would not do so unless we were committing to buy it. This created immediate pressure and made us feel uncomfortable, as we should not be expected to commit to purchasing a vehicle before properly inspecting or driving it.After viewing the car in daylight, we discussed it privately and agreed that we were very likely to purchase it, subject only to a test drive and were very honest, open and transparent throughout our discussions. When arranging the test drive, I explained that as we had two children with us, we would need to take turns driving and test separately. I was told, “No, you both need to come.” I then explained that this was not possible, as one of our children is neurodivergent and would struggle in the car. The response I received was dismissive and rude: “Well if you’d said that, I would have known,” followed by, “You can appreciate I’m not going to go out on a five-minute test drive twice.”I should not have to disclose my own or my children’s medical or neurodivergent conditions in order to be treated with basic respect or to test drive a vehicle. As someone with a disability myself, it was essential that I drove the car with full concentration, which would not have been possible with both children present. Again, I do not feel compelled to discuss the ins and outs of my private life with a car salesman. Does he also think it’s normal and acceptable to want to be sat in the back of the vehicle with two young girls whilst me and my partner are testing the car in the front? I’m sure he can also appreciate I’m not going to allow him to do that. I find it difficult to understand refusing two test drives (that literally last 5-10 minutes) particularly as other reviews suggest the salesman works until 5pm. Would the same objection have been raised if we were two separate customers arriving five minutes apart? Ultimately, we declined the test drive due to the rudeness, dismissiveness, and unprofessional attitude displayed and left the premises.As a result, the dealership lost what was a 99% certain cash sale. The entire interaction felt like a power trip, and we were made to feel that even moving the car or allowing a brief test drive was an inconvenience. I have never experienced anything like this before and have never felt compelled to leave a review—until now.I am absolutely disgusted by how we were treated and will be taking this matter further, particularly in light of the suggestion that we commit insurance fraud which has been captured on my daughters phone. We were there over two hours as a family of four so clearly were serious buyers. I would stay well away from this garage given the customer service pre sale I dread to think what post sale service would be like. This is even more worrying given the advice is to break the law, clearly displaying the standard of morals the company employs. *I eagerly await the response from driven denying all of the above and suggesting I visit without children in the future which isn’t possible for me unfortunately.
Best experience of buying a car I've ever had. Price quoted was price I paid which is great as I hate garages who give you a price and then bamboozle you and try to get you to add all the extras . All information was given about warranties etc for you to choose again with no pressure. Jason was extremely helpful, kept me fully updated and I was able to pick up my car really quickly due to him promptly sending all the info I needed to tax and insure it. All in all a 5 star experience. If I need a car they'll be top of my list
As a second hand car dealer you can expect imperfections with your purchase. The presale car valeting could be improved. Strong smell of dog in our purchased vehicle, we worked hard to eliminate this. The after sales has overall been positive, the minor issues we had could have been picked up before the sale and resolved ideally. That said they paid for the repairs without any issues, i suspect through the warranty. Also, the car had no fuel in it, we realised this after we drove off. Driven should have a standard quarter tank rule in all sold vehicles. Well worth taking out a 12 month warranty minimum to cover any snagging.
My husband saw a car he really liked .. max at Driven was amazing .. we arrived to collect car and I saw one i liked.. max was very patient while I thought about it .. no pressure at all .. we ended up buying a car each !!.. brilliant service .. lovely cars.. we are very happy with everything and highly recommend.. will definitely return .. amazing team .. thank you max at Driven .
So! Where to start!Picked my car up and as I was driving away from driven in York, I looked down at my fuel gauge. 6 miles left in the tank, I nearly ran out of diesel before I found a fuel station, not a great start to my new purchase.I drove my new car home and then got ready to go into work for my late shift. After my shift I got into my new car and every hazard light you could think of came up on the dashboard. My power steering stopped working, the speedometer stopped working and the handbrake failed. Undrivable, my new car was then propped up with bricks behind the back wheels to stop it rolling off my drive at home and all within the first 12 hours of purchase.Driven sent a driver to pick up my new car and left me a very mediocre courtesy car while they attempted to fix it. Weeks went by and I did not have my car returned or any updates unless I prompted them. Around a month and a half went by and I offered an ultimatum on returning the car and me getting my money back. And if by magic my car was fixed the very next day and returned to me. Yippppeeeeee! Or so I thought. As soon as the driver had left, I got back in the car and turned over the ignition, to my displeasure the very same faults came up on the dash and the very same things failed in the car.On bricks again and driven came to collect the car and left me the very same mediocre courtesy car. Several weeks later again I get my car back fixed!! Yay!! Bearing in mind I have now owned the car for around 3 months and it's only worked properly for ONE journey.Around 6 weeks later I noticed specks of oil on my drive where I park the car and I was noticing a burning smell in the cockpit.I contacted driven AGAIN to explain the oil leak, which was more prominent now and the burning smell, which was intensifying. Disinterested, they advised me to book the car into a local garage to diagnose the fault, suggesting that they would honour any repair costs due to the very short length of time I have owned the car. I paid for the engine repair myself, and then contacted driven explaining the costs and I was trusting enough to think they would honour this.They stated that this was a natural "wear and tear" issue and have refused any liability for the repairs., even though I have had the car for only a matter of weeks and have put next to no mileage on the car.Think very carefully before you buy anything from this company, they offer a very substandard service.With reference to the response "driven" have wrote and referencing several other negative reviews that I have read on this platform.I congratulate the company for their attempts to justify selling substandard vehicles and offering a "get your money and run" attitude to aftersales care for customers. Good work guys.
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Welcome to Driven of York! We are a family-run business with over 30 years of experience in the Motor Industry, we're here to simplify your car-buying journey.
At Driven of York, customer satisfaction is our number one goal. We carefully select each car in our inventory to ensure quality and reliability at competitive prices, and aim to give you the best experience in the industry. After all new car days don’t come around often, so when they do, it should be special.
Conveniently located just outside York at Bilbrough Top Services on the A64 By-pass, our showroom offers up to 100 quality used cars. From practical first cars to high-performance vehicles, there's something for everyone.
But here's the bottom line: at Driven of York, we believe in honesty and transparency. Our goal is to help you find the perfect car without any cheesy sales pitches. We want to maintain long lasting professional relationships taking care of all things automotive for our customers for life.
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