I requested a tow on November 8, 2015, and was informed that a towing service would reach out to me. They did contact me and said they would arrive in 45 minutes. While I waited on a busy interstate, the police stopped, and a stranger approached my vehicle. After the 45 minutes passed, I called the towing service only to find out they had canceled my request due to an accident and had advised that another company should be dispatched. I was given a customer service number, where I learned that no one else had been sent, and it would take another 45 minutes. When I asked to cancel and call 911 instead, they agreed without issue. Surprisingly, my account was not charged for the tow, but on Thanksgiving, I was billed $99.00 for a cancellation fee. I have submitted two online requests for the refund and made five phone calls. As a 73-year-old, I felt unsafe on that highway, and the service did not provide any assistance.
Claim your business profile now and gain access to all features and respond to customer reviews.
Drive Roadside Assistance provides fast, reliable roadside assistance across the U.S. and Canada — no membership required. Connect instantly with licensed, insured, and background-checked providers for towing, jump starts, flat tires, lockouts, fuel delivery, and more. With 24/7 nationwide coverage, upfront pricing, and average response times of 25–45 minutes, Drive Roadside is the trusted choice for roadside help anytime, anywhere.See more
