I want to share my experience with Driveway.com so others know what to expect. Although their website advertises a seamless online car-buying process, my actual experience was confusing and poorly coordinated from start to finish.
• The financing process was handled entirely by phone because their online system wasn’t working, and I was never able to view finalized pricing, financing terms, or documentation through a portal.
• Delivery notice was minimal — I received a call late the night before and was asked to meet the driver at a Walmart parking lot instead of having the car delivered to my home.
• Upon vehicle delivery, I noticed a damaged driver’s side door and multiple sensor warning lights on a car with only about 9,600 miles. I did not feel comfortable driving it.
• From delivery Friday afternoon through the weekend, I received no meaningful support — no one answered calls or addressed my concerns.
• The transaction was ultimately rescinded and the vehicle returned, but I had to deal with the stress and confusion of the process myself.
Overall, the experience did not match the online purchasing promise. If you are considering using Driveway.com, understand that communication and support may be limited, and documentation can be difficult to access.
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Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.See more
