A Tempur-pedic medical pillow (value over £100) ruined - they said that it could be cleaned and that there was a minimal risk. 10 days later the pillow returned ruined (latex filling disintegrated) and shapeless (no support). Owner refuses to accept responsibility or give compensation and has insulted me, calling me a liar!Separately, a duvet (new condition) was returned with scratches across front and back by a sharp object (perhaps open safety pin?). Owner suggesting that it was caused by me - again suggesting that I am lying!Photos prove otherwise.
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