If I could give zero stars, I would. The Balham branch of this company absolutely ruined my wedding dress (after charging me a huge amount to clean it). When I first went to pick the dress up, I found that they had somehow completely twisted the front and shoulders of the dress, rendering it unwearable. I gave them several attempts to fix it, but they never managed to. They have also created a large yellow stain and watermark on the dress which were not there before. I am devastated as it was a beautiful and very expensive dress. When I said I wanted a full refund and compensation, the member of staff in the shop said he was "not authorised" to provide this. He told me I should email customer services, which I have done multiple times, but all my emails have been ignored. Absolutely shocking service and company. I will be pursuing this further and advise everyone else to STEER CLEAR of this dry cleaner.
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