Appalling service!
Ordered on 29th December 2025 and received an updated order notification on the 5th January 2026 advising they have changed one of the items without my permission.
I then replied straight away on email advising them that was the only reason for purchase and to cancel the full order.
I then received a notification of advising goods is on the way on the 6th January 2026. They then responded later in the day advising this item is out of stock so they sent an alternative which I didn't agree too.
I advised Druids to cancel the order or I will raise a chargeback. They advised that the goods have already been dispatched and cannot stop the shipment, even though I clearly asked them prior to shipping.
I raised a chargeback for the goods with my bank and they have raised back with my bank.
The communication and service has been absolutely shocking, I won't be buying from them again.
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We’re Druids – a UK-based golf apparel brand trusted by over 1M+ golfers worldwide for offering stylish, high-performance, and affordable golf wear. Founded by golfers, for golfers, we understand exactly what modern players need—whether you're a weekend warrior or a seasoned pro. Our mission is to elevate your game with smarter design, premium materials, and unbeatable value. We offer a wide range of golf clothing and gear including polos, midlayers, jackets, golf joggers, trousers, shorts, caps, hoodies, and accessories—engineered for peak performance, comfort, and all-weather play. As one of the fastest-growing names in golf fashion, we’re known for innovation, quality, and fair pricing. With fast UK and international shipping, weekly new arrivals, and exclusive golf deals, Druids is your go-to destination for golf apparel. Explore more at www.druids.com – Your Kind of Golf.See more
