I was charged an additional Eur 99 for cross-border travel, even though I only drove a short distance into Germany while intending to remain in Austria. Despite my explanations, the customer support team refused to cancel the charge, insisting it was the renter's responsibility to avoid crossing borders, with no exceptions allowed. I find this stance from the company to be completely inflexible and unresponsive, especially since I had no intention of using the vehicle outside Austria. Additionally, it would be more suitable if such conditions were clearly communicated to customers at the time of car collection instead of being buried in small print. Unfortunately, this wasn't the case for me. In conclusion, money matters, and customer service plays a crucial role in the decision to choose and continue using a service.
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Car Rental services in Austria.
