I've bought a lot of stock from these guys in the past - on all three of my sizeable orders with them have been missing at least one item. I think they do great products - but whoever is packing the boxes seems to make regular mistakes so I would recommend DS smith look into this. Their customer service has been good though - I called them up each time and, eventually, they sent me out all the missing items I needed.
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DS Smith ePack is the one stop shop for your e-commerce packaging. Our product range covers specially designed corrugated e-commerce boxes, leveraging DS Smith’s vast packaging expertise, as well as a carefully selected range of supplementary products - everything you need to pack your goods efficiently and create an impressive unboxing experience.