I write this review with disbelief regarding our experience with this service. One would expect that a provider charging premium rates would at least deliver a minimally acceptable level of service. Unfortunately, this has not been our experience. Despite their claims of delivering “quality service,” what we have received consistently falls short of even basic standards of professionalism. Deliveries have frequently failed to arrive as scheduled—repeatedly and without prior notice. In most instances, we learned of these no-shows a week later, prompted by customer inquiries. We were informed that goods had “been delivered”—impressive if they hadn't arrived a week late and been rejected. Once rejected, the situation worsens. It typically takes two additional business days (on a good week) to locate our goods. During this time, we are left without merchandise and subjected to continuous, unexplained transport charges. Even when products are finally returned, they often arrive in such a damaged state that they are unusable. It is astonishing to witness such a disconnect between cost and performance. One would expect this level of service from a rogue startup—not from a “reputable” provider with years in the industry. In summary, they have managed to combine high pricing with poor communication, late deliveries, misreported shipments, inadequate tracking, and damaged returns. It’s an impressive feat, just not in the way one hopes for from a logistics partner. We hope this feedback triggers a much-needed internal review. In the meantime, we will be seeking options that provide either better service at the same cost or, ideally, better service for less.
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In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 4th largest supplier of global solutions within transport and logistics.
Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.See more