I needed to order new heating elements for my sandwich toaster and mistakenly ordered the wrong ones online. I called customer service and was assisted by a very polite representative who was incredibly helpful. She explained it was late in the day to reach the engineers and promised to call back on Monday with the correct information. True to her word, she did. Her knowledge was impressive, and she guided me through replacing the elements step by step. My toaster is from 1996, and only one element has failed, so I'm replacing them all. If you're considering a toaster, look no further than this brand, made in the UK, with all spare parts available, plus the chance to speak with fantastic customer service.
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