I purchased a kettle with a promotion of 50 free coffee bags upon registration, which influenced my decision to buy this expensive kettle. After registering, nothing happened. When I called customer service, they cited an IT issue with no resolution, suggesting I try re-registering later. I proposed they keep a list of those waiting for the offer and notify us when it’s fixed, but they refused, citing the same IT problem. The kettle seems fine, but the customer service experience was disappointing, lacking initiative. I wonder if I should continue pursuing the promised coffee bags or if it’s just a way for the company to increase profits by making it difficult for customers to redeem offers.
Claim your business profile now and gain access to all features and respond to customer reviews.
