The front spring broke on my Evoque , we limped to Lidl in Lincoln to arrange recovery . I normally only go to my trusted mechanic in Warwickshire, even after living in Lincolnshire for 3 years , I knew they wouldn’t take it there as it is too far away , he always has 2 - 3 courtesy cars available too . So I chose Duckworths at Market Rasen as we are 7 miles from there , the driver dropped it off and took us home . On Monday I called to discuss the repair on the car , firstly I was asked “ are you sure it came here” - what an insult , I was disgusted , apparently it hadn’t been booked in !!! The car was inspected , I was given a price to replace the broken spring ?? I knew that if one breaks you have to replace both , I was shocked that they were happy to do one , I said absolutely not , both need doing , I was told it would be ready on Wednesday or Thursday , I had to call numerous times to get updates , rarely did I get a call back so I had to call again , they could not provide a courtesy car either so it left me car less , I was then told it wouldn’t be ready until Monday , so I arranged a hire car to collect today , half an hour after being told it wouldn’t be Monday I get a text to say it would be ready after ten today 🤷🤷🤷 so I had to then cancel the hire car . What a shambles no one has any idea what’s going on , and to be asked originally if I was sure it had been dropped off there - I am still think the person was incredibly rude to assume I was stupid !! If my trusty man could have done the repair it would have been half of the total I paid them and it would have been far quicker . Very disappointing experience all round
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