Initially our complaint was dealt with, however we soon were being bounced between the Marshal dealership in Lincoln who stated our complaint was with Duckworth. Warranty was disputed by both garages for a part which was replaced at Duckworths. Dates were quoted for when we did not own the vehicle. Months of constant correspondence eventually led to Land Rover resolving the issue. Very poor service by nominated representative only saving grace for this garage was the owner. However he needs to address his staff to ensure correct facts are sent to customers.
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Here at Duckworth Motor Group we pride ourselves in exceeding customer expectations and maintaining a high level of customer satisfaction.
