I received a sealed pack of a polymer product as a gift about a year ago and used around 15ml for three top-ups. Recently, when I tried to use it again, I found the bottle had thickened like jelly. I contacted the service and provided pictures, but they were unhelpful, insisting on proof of purchase. I explained it was a gift, but they said they couldn't assist without a receipt. Customer service was lacking, and I won't be purchasing from them again, especially since the product was stored correctly in a temperature-controlled garage.
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We are dedicated to giving you the very best of detailing chemical products and accessories, with a critical focus on customer appreciation and incredible service. Officially launched in 2020 by Sam Fallows and Lee Turner after a long testing and development period in which we developed and created a range of automotive detailing products that we feel are worthy of our brand. The impetus to turn hard work and a love for all things cars, especially detailed cars into a booming online brand have fuelled us to get this far, and we can't wait to see the brand and Duel community grow!See more
