I faced an issue with the service concerning an offer that wasn’t honored. After submitting a complaint and waiting over a week without any communication, I unexpectedly received a call from one of the owners. He clarified the situation, and we discovered that the issue stemmed from a misunderstanding of the order dates. The owner took responsibility for this mistake and promised compensation for the inconvenience, despite my insistence that it wasn't necessary. He assured me he would send the details via text the next day. However, that text never arrived. A week later, feeling uncomfortable about pursuing something I deemed unnecessary, I sent a polite reminder. Since then, I have received no response or compensation. The products themselves are excellent, and I appreciated the owner's personal call to address the issue. Nevertheless, the lack of follow-up and failure to honor his promise overshadowed that positive interaction. I am left feeling disappointed—more so than if no commitments had been made initially.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are dedicated to giving you the very best of detailing chemical products and accessories, with a critical focus on customer appreciation and incredible service. Officially launched in 2020 by Sam Fallows and Lee Turner after a long testing and development period in which we developed and created a range of automotive detailing products that we feel are worthy of our brand. The impetus to turn hard work and a love for all things cars, especially detailed cars into a booming online brand have fuelled us to get this far, and we can't wait to see the brand and Duel community grow!See more
