I purchased a fold out couch which after the second use the head portion falls to the floor, the matress slides out the head end when you try to fold it up making it impossible and the bolts (w/o nuts just screwd in to light weight metal) stripped out and let all of the springs holding the base to the frame fall on the floor. Because it was a recent purchase I contacted their "help" line. Over the course of the next hour or so I was passed between customer reps (3 total) who literally had to spell for me what they were saying because their accent were so strong they were impossible to understand. What they were able to finally get across was the only help was an AI chatbot. Nothing but dropdown menus that did not pertain to my issue. I sent photos of the issue, they would not accept the the asked for a warranty # ???? no indication of where this could be found and no place to ask the question so no way to get help. It worked EXACTALY like intended. Banal, dehumanizing, nonsense designed to delay, deflect and solve nothing. The good news is I was able to find a phone number for the store I purchased it from and they are trying to help resolve this issue. I thank them for that. As for the chatbot "help" line, shame on you for calling that worthless nonesense service.
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