In December, 2024 I ordered a new dining room table set from Dufresne. The table arrived damaged, they brought it back to be fixed - brought it back, it was still damaged. Sent it back again, arrived damaged again. Their customer service team refuses to do business over email and force you to talk to someone on the phone. Welcome to 2025 I guess.A "Better Experience" is what you get when you meet your customer where they are at, take ownership of your mistakes, and not force customers to jump through hoops to get support.
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