To Whom It May ConcernWe recently purchased furniture from your company, and had a really unfortunate experience. We were supposed to have our mattress and stand delivered. There was issues with the paperwork drawn up by Dufresne which ended up with not only preventing our mattress to be delivered, but the delivery people had an argument with my partner who had taken the day off work to be home for the delivery. When I called the store, they told me since our salesperson wasn’t in that day, there was really nothing they could do as he was the one to write up the paperwork incorrectly. When I asked to have the person converse with their manager about it, they said they’d call me back but after an hour of waiting I drove down to the store myself. It was then determined that the stand was never on the truck in the first place, and it was suggested I use my current box spring until the once I purchased arrived. My box spring and new mattress aren’t even the same size. When I brought the issues up by email with our salesman, he basically said there was nothing he could do and to contact customer care. When I inquired on the website chat, the person said they couldn’t help and asked me to call in and speak to somewhere. I asked if there was an email address as I prefer email communication and was told there was indeed an email address but it would never be checked or responded to. Then why have the email address in the first place? We were then spoke to customer care and were offered a $40 credit. We stated that would be insufficient at which time we were told they’d have to get approval from a manager and would call us back. More than 12 days later we called and the person on the phone expressed surprise as there was a note on file that an offer was left on our voicemail and we never responded. We never received such voicemail. We were offered $140, but had requested a new pillow. The person on the phone suggested we contact our local store to see if they’d be able to give us a pillow at that price. We reached out, and have yet again been ignored. We’re losing our patience at this point. We chose Dufresne for your reputation and unfortunately are sorrily disappointed. It’s as if as soon as you got our money, we no longer mattered. Please contact me as soon as possible to resolve this issue. Thank you,I went on your website and sent this exact complaint word for word to the complaint email. I even got a email from you acknowledging you received my complained, that was Nov 23rd at 16:04 I then posted this exact comment yesterday on a different Dufresne page.They deleted my comment and gave me no reply at all!So the employee who caused the issues ignored my email, the official website ignored a complaint email and now an official Facebook page has deleted and ignored a complaintI'm furious!
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