Appaling Customer Services do not order from them. They are registered in the Netherlands but based in China. Ive have sent them the following email.
Dear Duke & Scoop,
This email serves as a formal final notice regarding my order placed on 5 January 2026 for dog collars, which remains undelivered.
At the time of purchase, I was advised that delivery would take 3–5 working days. This timeframe has long since passed. Despite automated updates, I have received neither the goods nor any meaningful response to my direct emails.
Since placing my order, I have reviewed your Trustpilot profile and noted a pattern of complaints concerning non-delivery, excessive delays, and lack of customer service response. This further increases my concern that my order has not been properly fulfilled.
Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, goods must be delivered within the agreed timeframe. You are now in breach of contract.
Unless I receive, within 7 days of this email:
• Verified tracking information confirming dispatch and a confirmed delivery date, OR
• A full refund to my original payment method,
I will take the following action without further notice:
• Initiate a debit card chargeback through my bank on the grounds of non-delivery of goods
• Submit a formal complaint to Trading Standards
• Escalate the matter to the relevant consumer protection authorities
Please treat this as a final opportunity to resolve the matter amicably.
I expect your prompt response.
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Bij ons vind je alles voor jouw geliefde honden en katten, van hoogwaardige accessoires tot speelgoed en verzorgingsproducten. Onze missie is om jouw viervoeter het allerbeste te geven, met liefde en zorg geselecteerd.
