I regret not reading the reviews before ordering. Normally, I purchase from a different company for Christmas, but after a previous experience with this one, I gave them another chance. My order, which was over £350, was handled poorly. The delivery was incomplete, and when I called, I was left waiting for 30 minutes. When someone finally returned my call, the response was grumpy and unhelpful: they simply forgot to send the second box, which contained our entire Christmas dinner. There was no apology or solution offered—only a refund. Fortunately, a local butcher saved the day. I strongly advise against using this company, particularly for something as crucial as a Christmas order.
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