This is my second time ordering through the app, and once again the ice machine was out of service. I can't get a refund unless I call, and when I do, it takes days or even weeks to resolve the issue. It's frustrating that the store doesn’t have a feature to inform customers about availability, unlike other places. The situation feels inhumane, and their customer service is unhelpful; I’m still waiting for a refund from before Thanksgiving. It's hard for many to navigate this, especially if they don’t speak English. Other establishments manage refunds much better. Here, mobile app orders seem ineligible for refunds, forcing me to rely on customer service, which has been a nightmare. I provided all the necessary details in my initial email, yet it seems like the different departments don’t communicate with each other. Overall, the service has been extremely unprofessional and frustrating.
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Dunkin’ Donuts is opgericht in 1950 door William Rosenberg in Quincy, Massachusetts. Sinds de oprichting is het bedrijf sterk gegroeid en is het een van de grootste koffie- en broodjesketens ter wereld met 22.000 restaurants in 45 landen. Dunkin’ Donuts streeft ernaar om overal ter wereld de nummer 1 te worden!
