Review Time
Don't order online from this company. I ordered a Christmas selection in December for my daughter's school Christmas Market and got a message to say the item had been damaged in transit so wouldn't be delivered. I have since contacted them by email 3 times for a refund and heard nothing back. Absolutely appalling customer service. Will never use them again!! Would give zero stars if I could!
This is my second time ordering through the app, and the ice machine was out of service yet again. I can't get a refund unless I call, and when I do, it takes days or weeks to resolve the issue. It's frustrating that the store doesn’t have a feature to inform customers about availability. Their customer service has been unhelpful; I’m still waiting for a refund from before Thanksgiving. It's hard for many to navigate this, especially if they don’t speak English. Other establishments manage refunds much better. Mobile app orders seem ineligible for refunds here, forcing me to rely on customer service, which has been a nightmare. I provided all the necessary details in my initial email, yet it seems like the different departments don’t communicate with each other. Overall, the service has been extremely unprofessional and frustrating.
This is my second time ordering through the app, and once again the ice machine was out of service. I can't get a refund unless I call, and when I do, it takes days or even weeks to resolve the issue. It's frustrating that the store doesn’t have a feature to inform customers about availability, unlike other places. The situation feels inhumane, and their customer service is unhelpful; I’m still waiting for a refund from before Thanksgiving. It's hard for many to navigate this, especially if they don’t speak English. Other establishments manage refunds much better. Here, mobile app orders seem ineligible for refunds, forcing me to rely on customer service, which has been a nightmare. I provided all the necessary details in my initial email, yet it seems like the different departments don’t communicate with each other. Overall, the service has been extremely unprofessional and frustrating.
Ordered ahead early one morning before work. Was told “everything is in the bag”. Well, I got to work and was missing an item. Once you leave, good luck getting any help if you go back. Their chat has been down for “maintenance” for over a week. I emailed multiple times without even receiving an automated response. I called three times, with the longest wait time being 15 minutes. Nobody likes being charged for items they never received and getting absolutely nowhere trying to get a simple refund. I think it’s time to find another company that actually cares about their customers.
Ordered some donuts online as a treat for the kids. They arrived completely squashed and unappetizing. I sent photos to the company, who said they would issue a refund. After two weeks and numerous emails and messages, I'm still waiting. Now, there are no replies from them. Avoid this service and consider alternatives instead. What I received was absolutely shocking.
I worked at a location for seven months, and the work environment was challenging. Many of my coworkers were not motivated, which made it difficult. I handled many tasks while others focused solely on coffee and donuts. I was always on time and kept busy, but I faced issues with some colleagues. Overall, the experience was frustrating, and the management needs improvement.
The staff was very rude. The ordering system is flawed; items shown on the screen may not actually be available. When it's your turn, they ask you to choose something else. Also, be cautious with cold drinks; they often contain mostly ice. When I tried to express my concerns, the staff became rude and defensive. It seems they prioritize quantity over quality. I expected better from a well-known brand.
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Dunkin’ Donuts is opgericht in 1950 door William Rosenberg in Quincy, Massachusetts. Sinds de oprichting is het bedrijf sterk gegroeid en is het een van de grootste koffie- en broodjesketens ter wereld met 22.000 restaurants in 45 landen. Dunkin’ Donuts streeft ernaar om overal ter wereld de nummer 1 te worden!
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