I tried to return a €10 item from an online order in-store but was denied a refund because I didn't have the physical dispatch note. I believed an order number or account details would suffice, as is standard with most retailers. I was told to either make another trip after contacting customer service or accept an exchange under confusing conditions. This approach is outdated and disproportionate for a €10 item. The checkout process did not clearly state that a paper document was required for in-store returns.
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Dunnes Stores, which is privately owned, is intensely proud of the fact that it is an Irish company with a primarily Irish customer base.
