I ordered a garden office and it arrived with missing components. With workmen on site, I sought a quick resolution but was informed that the support team only responds to emails. After multiple emails over the past two days, I've found them unhelpful and unresponsive. I'm still uncertain about the delivery of the missing parts. Instead of being proactive and solution-oriented, they expect me to decipher their confusing parts lists. Now, I have a partially constructed garden office and have incurred two days' worth of wasted labor. Furthermore, my half-built office has been exposed to the elements due to a missing wall while I wait for a response. It shouldn't be difficult to address this issue promptly. When I called to expedite the process, I was met with the same unhelpful response about only replying via email. When I mentioned leaving a negative review, their reaction was indifferent. I'm extremely disappointed given the amount I've invested in this service. The aftercare has been appalling.
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As the leading Company in our industry, we’re immensely proud of the exceptional range of products that we sell, the premium quality of the materials that we use and the unique features that we build in. Designed in-house to the highest standards, our products are manufactured in our family's overseas factories, ensuring both exceptional value and quality. We even handle the delivery ourselves, ensuring a seamless experience from start to finish.
Our fantastic range includes log cabins, climbing frames, garden offices, sheds, summer houses, gazebos, pergolas, conservatory alternatives, and solar shading. All that you can possibly need to bring your garden to life, while enhancing your family’s lifestyle, it is available at Dunster House. Discover the endless possibilities to create your dream garden oasis with our exceptional products and expert service.
Dunster House is not just another faceless online company. You can chat with us over the phone, via email or LiveChat on our website. Take a look at the amazing photos our customers send in of their finished garden building in its new home on our social media pages. If you’ve got any queries, please give us a call or please send us an email via our contact us page.See more
