I recently received my gazebo measuring 2.3 x 2.3, only to discover it comes with roof shed felt. When I reached out to the support team, I was informed that the green felt is complimentary. However, if I wanted the felt depicted in their photos on the website and in customer images, I would need to pay an additional £181.00. I was told the felt upgrade is available on the site, but I couldn't find it, and it was never mentioned by any representatives. Additionally, it's odd that you can call about orders and delivery times, but customer service is unreachable by phone! I urge others to be cautious about their practices; I am extremely frustrated with this experience.
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As the leading Company in our industry, we’re immensely proud of the exceptional range of products that we sell, the premium quality of the materials that we use and the unique features that we build in. Designed in-house to the highest standards, our products are manufactured in our family's overseas factories, ensuring both exceptional value and quality. We even handle the delivery ourselves, ensuring a seamless experience from start to finish.
Our fantastic range includes log cabins, climbing frames, garden offices, sheds, summer houses, gazebos, pergolas, conservatory alternatives, and solar shading. All that you can possibly need to bring your garden to life, while enhancing your family’s lifestyle, it is available at Dunster House. Discover the endless possibilities to create your dream garden oasis with our exceptional products and expert service.
Dunster House is not just another faceless online company. You can chat with us over the phone, via email or LiveChat on our website. Take a look at the amazing photos our customers send in of their finished garden building in its new home on our social media pages. If you’ve got any queries, please give us a call or please send us an email via our contact us page.See more
