I purchased a pair of boots in October, and I haven't worn them excessively. However, the heels have deteriorated so fast that I now need to replace them. After investing a significant amount in handmade boots, I didn’t expect this issue after just three months! I contacted customer service, shared photos of the problem, and they said it wasn't a faulty product, so they can't help. This will incur additional costs, which is unacceptable for a premium item. Very disappointing. Based on other reviews, I see I'm not alone in raising this issue. Unfortunately, they don’t seem interested in keeping their customers. I was thinking about getting a second pair but have changed my mind.
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At DuoBoots, we celebrate the fact that every woman is unique. Tall, short, athletic, slender or curvy – our boots are designed to fit your calf, leg and foot regardless of your shoe size, your dress size or anything else.
We are the only company in the world to offer our entire collection of calf-fit boots in eight calf sizes and nine shoe sizes. Our ankle boots are available in both standard and wide fit.
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