I ordered my boots to only recieve a pair that looked like they had already been worn! I took pictures and provided this to duoboots. To be told they will replace it but I have not recieved any response or attempts at sorting this issue out. I've been emailing, chasing and chat boxing and nothing at all! The most awful customer service and a product just as awful! You would think they would want to resolve an issue they had created but instead I'm having to chase them. I am currently talking to a solicitor and we will be wiring them a notice of action as I plan to take this to the small courts considering they are ignoring my emails.Update: DuoBoots it is interesting you do not have any email of the issue yet I recieved a response from your team quite quickly after your response. It would be nice to have a company take responsibility than try to blindside their customers!
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At DuoBoots, we celebrate the fact that every woman is unique. Tall, short, athletic, slender or curvy – our boots are designed to fit your calf, leg and foot regardless of your shoe size, your dress size or anything else.
We are the only company in the world to offer our entire collection of calf-fit boots in eight calf sizes and nine shoe sizes. Our ankle boots are available in both standard and wide fit.
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