Where do I even start? Unfortunately, I can't rate this experience zero, so I have to give it one star. We arrived today, December 20th, around 4:30 AM. Despite multiple attempts to check in quickly through automated machines, they were overwhelmed. Waiting for about 1.5 hours just to check in is unacceptable. Following that, we faced another hour of waiting at the gate. We reached gate A33 at 6:51 AM, only to find the shuttle bus still there with passengers onboard, but we were unable to board due to safety procedures. We weren't called over the speaker system, and it was clear we weren't the only ones facing this issue. The flight to Alicante took off at 7:35 AM, but there was no space for my spouse, my mother-in-law, and our three small children. I don't mean to be rude, but the service here is significantly better in other places I've visited than at this airport. Management, please explain why I should even consider flying from here after this experience?
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Düsseldorf Airport is the international airport of Düsseldorf, the capital of the German state of North Rhine-Westphalia.