I paid for an annual Dutch membership for my pet’s care and turned off auto-renew so it wouldn’t renew next year. Immediately after doing that, my access to veterinary services was revoked—even though the current annual subscription period is already paid in full.
The site now tells me I must turn auto-renew back on to regain access to prescriptions, refills, and vet messaging. That effectively conditions access to prepaid services on agreeing to renew again in the future, which feels misleading and inappropriate for an annual membership.
This is especially concerning as a California customer, where subscriptions are supposed to remain active for the full prepaid term after cancellation of renewal.
I’ve contacted support and requested clarification and reinstatement of access. Hoping this is a system error rather than policy—but if it’s intentional, customers should be aware before purchasing an annual plan.
Would update this review if Dutch resolves the issue promptly.
⭐⭐
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