Since signing up I’ve had appointments for two of my cats. Both appointments felt rushed (you have 10 minutes) and one vet actually said “I’m really backed up so it will be several hours before I can respond” Both vets prescribed 5-6 prescriptions and supplements per cat $$$. Dutch price of meds were 2-3 times higher than other pharmacies. Currently going on day 10 of waiting for antibiotics and several other meds to be authorized by Dutch to be filled by 1800petmeds. Even after a price match, Dutch free shipping was too slow and I couldn’t pay the high fee for “expedited” shipping time which was the same time frame and free at 1800petmeds. Well that was useless because here it is almost 10 days later and Dutch still has not responded to 1800petmeds requested authorization. So my cats have suffered waiting. Also those “free” collars they offer you upon signing up, yeah never got them because you have to activate and pay for a subscription to get them (more $$$) Transfer a prescription out? $5 fee. Fill a prescription with Dutch? $5 fee. Fees…fees…fees! Oh and good luck getting a person to answer the customer service number. It says looking for an agent and then tells you to leave a message! What a waste of money. This is NOT pet care focused. Highly disappointed. Would not recommend.
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