So I have gone to Dutch Brothers for years, but I haven't looked at their prices in years, either. So yesterday I went and got a sugar free Rebel which is an energy drink, and my wife got a coffee drink. She loves Starbucks so I know those prices well. So happened yesterday, is my drink was only 3/4 full with lots of ice, so I wanted to check how much was I paying for these. I open the app. and see the charge is $18, no breakdown at all, just the total. Nowhere on the app. or web page are ANY PRICES OF ANYTHING. So I write to them and they send me an itemized receipt. That is the only way for an itemized receipt. My drink was $8 and my wife's was $8 for a medium coffee drink. And we are in AZ, not NYC or LA or a place like that. I by energy drinks in a can, they are around $2. What am I getting for the extra $6, ice? I asked them to take my money from the app. and return it to my credit card, and they did. So if they are going to charge outrageous amounts, be transparent. They are NOT. Would it kill them to put prices in the app. or the web page? Now I know why they don't. I'm never going back.
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Dutch Bros. Coffee is a privately held drive-through coffee chain headquartered in Grants Pass, Oregon, United States, with company-owned and franchise locations throughout the western United States.
