dutchbros.com

2.9
2.9 Based on 41 reviews

Dutch Bros. Coffee is a privately held drive-through coffee chain headquartered in Grants Pass, Oregon, United States, with company-owned and franchise locations throughout the western United States....

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Average Rating

2.9

/
5

41 Reviews

5 Star
44%
4 Star
0%
3 Star
2%
2 Star
5%
1 Star
49%

All Reviews

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Review Time

MastervichoXD87
Disappointing Company Values

It's disheartening to see the company prioritize appearance over qualifications. If you don't fit their ideal image, it seems like your chances are slim. Two mothers had daughters apply: one was slim and attractive, while the other was slightly overweight. Unsurprisingly, the slimmer candidate was offered the job. This feels reminiscent of bullying and is disrespectful, particularly to those who don't meet their standards. It's unfortunate that the overweight daughter anticipated rejection. They applied to make a statement, but the other girl eventually declined the position. Does the company realize the emotional impact this has on young applicants who are judged solely on their appearance?

1
Date of experience: Dec 16, 2025
Lauretta Kelly
Unacceptable Treatment

It's disappointing to see the company place such a high value on appearance over qualifications. If you don't fit their narrow standards, your chances are minimal. Two mothers had their daughters apply: one was slim and attractive, while the other was slightly overweight. Unsurprisingly, the slimmer candidate got the job. This feels like bullying and is disrespectful, especially to those who don't fit their mold. It's sad that the overweight daughter expected to be rejected. They applied to make a point, but the other girl later turned down the role. Does the company understand the emotional toll this takes on young applicants judged solely on their looks?

1
Date of experience: Dec 11, 2025
Paulina Bell
Food Safety Concerns

I experienced food poisoning from a breakfast sandwich and ended up hospitalized. Initially, the corporate team was responsive, but later an employee dismissed my concerns, claiming I didn't have food poisoning and only offered a free drink. It's incredibly frustrating and unacceptable. They have since stopped communicating with me, and I am left with a $2,500 hospital bill that is entirely their responsibility.

1
Date of experience: Oct 25, 2025
Maddox Price
Misleading Pricing

I ordered two strawberry coladas, thinking the price of over $7 was fair. However, at the window, I was handed just one drink. I paid far too much for a lemonade with strawberry, pineapple, and coconut flavoring added. This was my first and last visit.

1
Date of experience: Oct 03, 2025
Nicolas Fisher
Slow Service Experience

The location I visited is extremely slow! While the coffee is good and the staff is friendly, be prepared to wait around 25 minutes on average. Mobile ordering hasn't improved the situation; my last three orders weren't even started until I arrived. I enjoy coffee, but they need to improve their business model to compete effectively. Farewell.

1
Date of experience: Sep 02, 2025
Larissa Hughes
Disappointing Service

I've always enjoyed the coffee, but I was let down by the rude service I received. The staff member who took my order seemed disinterested and barely awake. When I received my medium coffee, it was only half full. I considered going back but didn't want to create a scene. The long lines and unhelpful staff made it worse. This occurred on a Sunday in Denver.

1
Date of experience: Aug 24, 2025
Hester P.
Poor Quality Drink

I ordered a strawberry colada rebel blended, but it didn't resemble the picture on the menu. After about 10 minutes, the drink began to separate and looked like it had spoiled cream in it. Very disappointing!

1
Date of experience: Aug 19, 2025
Elaine Walker
Excellent Customer Service

I recently visited a location and was initially unhappy with my drink's consistency. After going through the drive-thru again, a staff member provided outstanding customer service. She was cheerful and clearly enjoyed her job. She quickly made another drink for me, which turned out perfect. She's a valuable asset to the company.

5
Date of experience: Aug 12, 2025
Mort S.
Service Issues Late at Night

I visited a location close to closing time and was informed that they were no longer serving coffee. A coffee shop that is open but not serving coffee is quite disappointing. They really need to improve!

1
Date of experience: Aug 04, 2025
Samantha Price
Incorrect Order Temperature

I ordered my coffee 'extra hot,' and the order was repeated back to me. However, when I received it, there was no sleeve, allowing me to drink it right away, but it wasn't hot as requested. I even tipped $1.00 for the request. I would like that dollar back! I ended up having to microwave my coffee at home.

1
Date of experience: Aug 02, 2025

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Business Details

  • Dutch Bros. Coffee is a privately held drive-through coffee chain headquartered in Grants Pass, Oregon, United States, with company-owned and franchise locations throughout the western United States.

  • language https://dutchbros.com

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