I was a client of the service for three years, and this is the second time I’ve faced significant issues with them. There was a problem with my credit card, which I quickly replaced. Instead of charging the new card or reaching out properly, they failed the payment and canceled my insurance policy. When I contacted them, they misled me by claiming they would make a 'one-time exception' — only to instruct me to create a new policy instead. That isn’t an exception. If it were, they would have reinstated the canceled policy. Claiming to offer nonexistent exceptions is both misleading and dishonest. After years of loyalty, I was treated poorly and without regard. This has been an extremely disappointing experience. I do not recommend this insurance service to anyone who values transparency, respect, or fair treatment.
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