I purchased a dehumidifier that didn't function from the beginning. The support hotline offered no useful advice and directed me to contact the company directly. They were difficult to reach and unhelpful. The retailer refused to accept the return after multiple emails and calls, even blocking my IP address. Now my bank is attempting to retrieve the funds. I ordered a second unit from a different seller, but it was also defective. Fortunately, the returns process was smooth this time. I will avoid purchasing any appliances from this brand or the retailer in the future.
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