I had just renewed my Premium membership.Admittedly I hadn't used the software for a few months, so clearly the latest Version had changed the download process, albeit slightly but enough for me to think there was an issue.So having scoured the FAQ's and not found a solution, I sent a request for help.The response (from Alexis) was received in just over 12 hrs which I thought was very impressive. Alexis provided the info I needed to get downloading again. Problem solved.
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Must-have soft for Windows PC and Mac that is easy, fast, and free. Using it you may download from YouTube, convert and edit video and audio between different formats.