I applied for a licence in December 2025, and I am still waiting for it to be done 4 months later!!
I have phoned customer service, they didn't help at all, and just told me to wait a little longer ( I have )
I made a complaint online a month ago, no reply......
I have emailed them a bunch of times, and guess what? NOTHING
They have made no attempt to contact me with an update on my application, no courtesy to even reply to my many forms of contact and I am waiting still, 4 months later for my licence!!!
Absolute shoddy service which is failing customers massively, and seeing as it is a government company, I expect no less to be honest as it is terrible.
Uncaring, unhelpful and unprofessional.
DVLA...... Sort it out!!!!!!!
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