I would give no stars if I could. Wrote a letter to them asking them to confirm that I was the only person registered at my address after receiving mail from them for another person. Instead of just answering, they want me to give them the vehicle details of the car in the letter they sent (which I didn't even open as it was not addressed to me). They send letters asking for info that has NOTHING to do with my enquiry. Their complaints department is useless. And it is impossible to find information on how to take it further. It was a simple enquiry that should take them no more than 5 minutes to answer, not weeks of me chasing them because they are incompetent. It has taken 2 months so far. I can't be bothered wasting any more of my time on it, but if I get mail again from them from someone else with no connection to my address, I'm going straight to my MP rather than deal with the stress of trying to deal with the DVLA.
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