I have spent hours trying to renew my wife's license for over 70s. The new online system is frustrating, full of glitches, and requires tech skills that are not common among those over 70. The previous process I used in September worked fine. If it isn't broken, don't fix it. Now, we'll have to renew by post, which is exactly what online processes are supposed to eliminate. It's no wonder government departments struggle with productivity.
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