dvla.gov.uk

1.2
1.2 Based on 141 reviews

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Randolph M.
Frustrating Experience with Licence Return

After experiencing a brief memory loss (I was NOT unconscious), I handed over my licence to the relevant authority, stopped driving, and consulted a neurologist. Following tests and scans, I was diagnosed with transient epileptic amnesia and was deemed fit to drive again after a year without further episodes (the incident occurred on 13 September 2024). I requested the return of my licence on 13 September 2025, but four months later, I have heard nothing. I have called, written letters, and even escalated my concerns to the Transport Secretary and my local representative. The Secretary is 'extremely busy' and does not respond to those outside her constituency. My representative kindly contacted the new Chief Executive of the relevant authority, but there has been no follow-up. I submitted a subject access request, which revealed they haven't even reviewed my licence return. They also recorded incorrect information about me, and when I asked for corrections under GDPR, they refused! The negative reviews highlight the apparent incompetence of the authority, causing significant distress. The Transport Secretary's position should be reconsidered urgently. It seems the Chief Executive has already departed; perhaps I should apply for the role myself, as I could manage working from home with minimal hours and no correspondence—certainly an improvement!

1
Date of experience: Jan 19, 2026

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