dw-plumbingservices.co.uk

> Overpriced Overcharged, Threatened Over a Review, and Still Left With a Leak — A Complete Breakdow

> Overpriced, misleading and unprofessional experience.I contacted DW Plumbing Services for a simple kitchen sink waste and overflow replacement. Over the phone, I was quoted £120 plus VAT.However, after the job was done, I received a bill for £248.40 — more than double the quoted price.What’s worse is that the plumber didn’t actually spend 1.5 hours working. He left midway, claiming he needed to collect parts from his van, and disappeared for a while, unnecessarily extending the job duration. Anyone familiar with plumbing would know this job should take no more than an hour.The £162 labour charge for 1.5 hours is completely unjustified and far above standard Medway rates.When I questioned the invoice, I didn’t receive a clear or fair explanation.I’ve since spoken to other local plumbers who confirmed this job should typically cost £120–£150 including VAT.I strongly advise anyone to get a written, fixed-price quote before allowing this company to start any work. I regret trusting them and feel thoroughly overcharged.After I posted this review, the business owner Richard contacted me, insisting that I remove my review. He claimed our disagreement was due to a language barrier and asked about my nationality — which I found completely irrelevant and unprofessional.He then told me that unless I deleted my review, he would speak to his solicitor about taking action against me. As a “gesture,” he offered to discount if I agreed to remove the review. I explained that money was no longer the issue — what mattered to me was honesty, trust, and sharing my genuine experience.Despite this, he kept repeating the same thing: “We did a professional job, you only care about money.”The worst part is — today I discovered that my sink is leaking again from the same area they supposedly fixed. When I called the company, Richard once again said he would only send someone to look at it if I removed my review first.I reminded him that when the plumber did the job, I specifically asked about the guarantee, and was told that they would come back for free if there was any issue.Richard dismissed this and told me bluntly, “I don’t care what you were told. Remove the review or do whatever you like.”This is by far the most unprofessional, unethical and manipulative customer service I’ve experienced in the UK. I stand by my review, and I strongly advise others to be extremely cautious when dealing with this company.UPDATE 2:After leaving my honest review about my poor experience with DW Plumbing Services, the owner, Richard, contacted me again. In his message, he accused me of writing a “defamatory review” simply for sharing my genuine experience, threatened legal action through his solicitor, and claimed there was no workmanship guarantee — despite what I was told by his staff at the time of the job.He also stated that unless I removed my review, he would not honour any aftercare on the leaking job they did. This kind of intimidation and dismissive attitude is highly unprofessional and deeply concerning.For clarity:I shared a truthful account of what happened.The leak under my sink is still ongoing.I was quoted a lower price over the phone than what I was charged.I was offered a refund only on the condition of removing my review.And now, I’m being accused of defamation simply for sharing the facts.This is unacceptable behaviour for any business and I would strongly advise others to be extremely careful when dealing with this company.

Date of experience: Jul 01, 2025