Extremely incompetent DWP. In my own opinion the DWP is stealing money from the public and no one is stopping them! Extremely poor service as the people who answer the phone don’t know what is going on themselves. They just read the notes on their computer.So this is what is happening, which is very scary! They sent me a letter to an old address where I haven’t lived there for 3 years, saying I owed them money from an overpayment from UC from 3 years ago. The people at my old address called to collect this letter last year. I quickly phoned DWP to ask what is happening? They asked me to put a payment plan in place while this is being sorted so that they don’t send a letter of attachment to my employer, but they did very quickly! And my employer paid them a huge lump off my salary! I almost fainted! I couldn’t pay my rent this month.I’ve been backwards and forwards between DWP and UC to resolve this, but UC says there is no record on my file that says I owe them money for an overpayment, but DWP insists there is.So this was what DWP does, they pretend that they’ve sent a cancellation letter to my employer and a copy to me, this is was done on the 27 January, it’s never arrived! BUT the letters for the attachment to my salary arrived very quickly AND the letter stating my direct order payment plan also arrived. I have asked for my refund of the money that was deducted from my salary as they’ve said that as soon as it’s arrived up until the 19th Feb I will get my refund! Every day I have been calling them, but they say no money from my employer has arrived!!! In the meantime the days go by, my next salary date is around the corner AND the debit order is set for next week 28th Feb, they then steal my money again from my salary and still no refund! Then I’ve got 2 payments to claim back from them! OR are they ever going to give my refund back? And where is the second letter of cancellation that I’ve asked for?This is a HUGE scam and people’s lives are at stake and we are helpless!!! There are no cancellation letters to the employer, they are lying! I’ve taken this up with the tribunal, but again they have so many of these cases that it’s scary!!DWP and UC are in a huge mess and they are scamming people’s money right under our noses!I have to call DWP and UC again on Monday, twice a day actually so that they have records of all my calls, they say all calls are recorded, HA! Who listens to the recordings? And is something done about it ever?In the meantime I’m starving this month, thanks to DWP, and I hope my landlord doesn’t throw me out into the street!When is it likely that this nightmare will end? I didn’t think that this government would do this to people!!!I’ve thought of actually resigning my job, it is only temporary, but I will do it just to spite DWP, then join UC and then they can deduct £1 a month off my UC benefits!!! Absolutely disgusting!!
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