dwp.gov.uk

1.3
1.3 Based on 380 reviews

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Average Rating

1.3

/
5

380 Reviews

5 Star
6%
4 Star
0%
3 Star
1%
2 Star
2%
1 Star
91%

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Gabriela silang
Dwp spawns of hell

Pip..... I am mentally ill and this uks tribunal don't care... That's why people are dying all this gov wants is to cut cut save save at people

1
Date of experience: Feb 26, 2026
Darcy Arcy
DWP are a complete JOKE. I have called every 6 months regarding a neighbour in the Popley area of Ba

DWP are a complete JOKE. I have called every 6 months regarding a neighbour in the Popley area of Basingstoke who claims FULL BENEFITS. She and her boyfriend works FULL TIME HOURS. DWP keeps telling me when I call that they take all FRAUD seriously and I know for a fact that they have done NOTHING. This has been going on for 3 YEARS and still they carry on WORKING. Us TAX PAYERS are paying for them. ALL FULL BENEFITS, HOUSING, COUNCIL TAX and INCOME SUPPORT and more. DWP are a real JOKE and LIARS. I have given them all the information they need including cars and their family that helps them to commit FRAUD. DWP I hope you are seeing this and get on with STOP THIS. Help us TAX PAYERS and STOP letting them carry on the FRAUD.

1
Date of experience: Feb 25, 2026
Darcy Arcy
DWP are a complete JOKE

DWP are a complete JOKE. I have called every 6 months regarding a neighbour in the Popley area of Basingstoke who claims FULL BENEFITS. She and her boyfriend works FULL TIME HOURS. DWP keeps telling me when I call that they take all FRAUD seriously and I know for a fact that they have done NOTHING. This has been going on for 3 YEARS and still they carry on WORKING. Us TAX PAYERS are paying for them. ALL FULL BENEFITS, HOUSING, COUNCIL TAX and INCOME SUPPORT and more. DWP are a real JOKE and LIARS. I have given them all the information they need including cars and their family that helps them to commit FRAUD. DWP I hope you are seeing this and get on with STOP THIS. Help us TAX PAYERS and STOP letting them carry on the FRAUD.

1
Date of experience: Feb 25, 2026
Bill
Work at a Snail’s Pace, Provide NO Customer Service

They have withheld my service charge payments for months, despite providing them with every conceivable piece of proof possible - utility bills, service charge bills, water bills, etc.I have had to sell my flat because I am unable to meet the repayments on my service charge.

1
Date of experience: Feb 24, 2026
Phil
I sent a 'to be signed for' registered…

I sent a 'to be signed for' registered letter informing them of a change of bank details approx 3rd of Jan 2026.EIGHT weeks later, they've still ignored my request. Forget trying to talk to them, they're totally patronising and clueless. Simply 'NOT FIT FOR PURPOSE'

1
Date of experience: Feb 24, 2026
Marie de Mendonca
Extremely incompetent DWP

Extremely incompetent DWP. In my own opinion the DWP is stealing money from the public and no one is stopping them! Extremely poor service as the people who answer the phone don’t know what is going on themselves. They just read the notes on their computer.So this is what is happening, which is very scary! They sent me a letter to an old address where I haven’t lived there for 3 years, saying I owed them money from an overpayment from UC from 3 years ago. The people at my old address called to collect this letter last year. I quickly phoned DWP to ask what is happening? They asked me to put a payment plan in place while this is being sorted so that they don’t send a letter of attachment to my employer, but they did very quickly! And my employer paid them a huge lump off my salary! I almost fainted! I couldn’t pay my rent this month.I’ve been backwards and forwards between DWP and UC to resolve this, but UC says there is no record on my file that says I owe them money for an overpayment, but DWP insists there is.So this was what DWP does, they pretend that they’ve sent a cancellation letter to my employer and a copy to me, this is was done on the 27 January, it’s never arrived! BUT the letters for the attachment to my salary arrived very quickly AND the letter stating my direct order payment plan also arrived. I have asked for my refund of the money that was deducted from my salary as they’ve said that as soon as it’s arrived up until the 19th Feb I will get my refund! Every day I have been calling them, but they say no money from my employer has arrived!!! In the meantime the days go by, my next salary date is around the corner AND the debit order is set for next week 28th Feb, they then steal my money again from my salary and still no refund! Then I’ve got 2 payments to claim back from them! OR are they ever going to give my refund back? And where is the second letter of cancellation that I’ve asked for?This is a HUGE scam and people’s lives are at stake and we are helpless!!! There are no cancellation letters to the employer, they are lying! I’ve taken this up with the tribunal, but again they have so many of these cases that it’s scary!!DWP and UC are in a huge mess and they are scamming people’s money right under our noses!I have to call DWP and UC again on Monday, twice a day actually so that they have records of all my calls, they say all calls are recorded, HA! Who listens to the recordings? And is something done about it ever?In the meantime I’m starving this month, thanks to DWP, and I hope my landlord doesn’t throw me out into the street!When is it likely that this nightmare will end? I didn’t think that this government would do this to people!!!I’ve thought of actually resigning my job, it is only temporary, but I will do it just to spite DWP, then join UC and then they can deduct £1 a month off my UC benefits!!! Absolutely disgusting!!

1
Date of experience: Feb 20, 2026
customer
DWP are the absolute scum of the earth…

DWP are the absolute scum of the earth in my eyes...I made a universal credit claim on 8th Jan and I got a job on the 6th Feb but because I didn't wait for my assessment and told them I had found a job, they will not pay me any money during my time of being unemployed as they said I signed two days before my assessment and I stopped my claim ....so you then absolute idiots who work for DWP said I wouldn't recieving any payments although I was unemployed for over 4 weeks although I'm entitled to it..this is why this country is gone ...thanks for nothing..next I sign on I'll get on pip and get more than I need out of them idiots !!!!!

1
Date of experience: Feb 18, 2026
Lynn
appaulling

if i could give 0 i would - i called number of times to change details for my 80 year old mum and was told to call back 4 times with different options! absolute joke and then i gave information and had to call back 3 weeks later as nothing updated

1
Date of experience: Feb 17, 2026
Babs M
Stopped my mums pension credit for no…

Stopped my mums pension credit for no reason,they will not listen to me when I said I have legal guardianship that I need power of attorney (not in Scotland)my mother has severe dimensia but they still want to talk to her.

1
Date of experience: Feb 16, 2026
Graeme Beddows
Deliberately difficult to put you off claiming.

The application process for U/C is stressful and soul destroying. I have no doubt this is deliberate to put people off claiming. All they care about is you work and pay your taxes even if you die doing it. I don't know how they sleep at night. 93% negative feedback sums up the government.

1
Date of experience: Feb 15, 2026

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