Extremely disappointing service. After my mother's passing, her account had credit, and they assured me a refund would be processed within 8 days. When the refund didn't arrive, I called again (average wait time over 20 minutes). They claimed the transfer had been initiated (which it hadn't) and advised me to wait a bit longer. After another week, I called again; they stated they couldn't do bank transfers and would send a cheque within 2 weeks. 2.5 weeks later, no cheque. When I called again, I was told they made a bank transfer the day after my initial call (a clear falsehood) and refused any further assistance. Their incompetence is astonishing, especially when considering the sensitive nature of dealing with someone grieving the loss of a mother.
Claim your business profile now and gain access to all features and respond to customer reviews.
We provide water to keep you healthy and clean your wastewater to protect our environment.