Review Time
Extremely disappointing experience After my mother passed away, her account had a credit balance, and they assured me a refund would be processed to her bank account within 8 days. When the refund did not arrive, I reached out again (the average wait time to speak with someone exceeds 20 minutes). They claimed the transfer was completed (which it clearly was not) and advised me to wait a few more days. I waited an additional week and called once more; they informed me that bank transfers were not possible and that a cheque would be mailed within 2 weeks. Two and a half weeks later, still no cheque. I contacted them again and was told they had processed a bank transfer the day after my initial call (a blatant falsehood) and refused to take further action. Their level of incompetence is astonishing, and to add to the distress of those mourning the loss of a loved one makes it even more unacceptable.
Completely appalled by the treatment we received. My bill has skyrocketed without any changes in our household. With three young children, instead of assisting struggling families, they keep hiking the charges without offering any genuine support or investigation. It feels like they exploit their monopoly, knowing customers have no alternatives. If switching providers were an option, I would leave immediately. I’ve been overcharged hundreds with no clear explanation, and every time I seek help or answers, I get nowhere. This is utterly unacceptable and unfair.
I had leak issues that I couldn't afford to fix due to high quotes from local plumbers. Fortunately, a reasonable plumber helped me out. During this time, my bills kept increasing until I spoke to a representative who was incredibly helpful in addressing my concerns. He is the best customer support agent I have ever encountered, and I'm truly grateful for his assistance. I believe he deserves recognition for his outstanding service.
Extremely disappointing service. After my mother's passing, her account had credit, and they assured me a refund would be processed within 8 days. When the refund didn't arrive, I called again (average wait time over 20 minutes). They claimed the transfer had been initiated (which it hadn't) and advised me to wait a bit longer. After another week, I called again; they stated they couldn't do bank transfers and would send a cheque within 2 weeks. 2.5 weeks later, no cheque. When I called again, I was told they made a bank transfer the day after my initial call (a clear falsehood) and refused any further assistance. Their incompetence is astonishing, especially when considering the sensitive nature of dealing with someone grieving the loss of a mother.
They’ve made their system 'paperless,' requiring an online account to view bills. If you don't have your account number, you endure a tedious verification process. If you can't recall the exact name they assigned to your water account, you'll find yourself stuck in a long phone queue or an even longer chatbot process. I tried the chatbot, but it didn’t provide access to my account. Instead, after filling in all my details, I was told something didn’t match their records, leaving me no choice but to return to the phone queue or chatbot. This is supposed to be progress? It’s incredibly frustrating.
If I could rate lower than one star, I would, as this doesn’t reflect the dreadful service and communication I received. I filed a complaint after experiencing no water in a newly purchased home for over six months, and when they finally turned it on, it caused a leak. They have taken no responsibility and even added a service charge. This is shameful.
As a pensioner on pension credit, I noticed they were taking £39 via direct debit, which was clearly an overcharge based on my meter readings. When I reached out, they dismissed my concerns, stating they only consider year-end meter readings. Their website claims to allow changes to the direct debit amount, but it wouldn’t let me reduce it. The customer service phone line is unresponsive, and their online help button is ineffective. Now, I’m over £95 in credit after the final bill, which is far more than I should have paid. The website and customer service have been nonexistent. This is unacceptable.
Completely ineffective support. I’ve had disputes for years about my water bill compared to a larger family. I received a message to run my taps to clear lines due to an issue in the area. Now, I’m left with muddy water in my toilets, which affects my cistern and my new boiler. One star feels overly generous.
Claim your business profile now and gain access to all features and respond to customer reviews.
We provide water to keep you healthy and clean your wastewater to protect our environment.
besmartuk.com
solarpro.com.au
edison.com
trieagleenergy.com
thameswater.co.uk
northern-pwr.ca
corporate.exxonmobil.com
ipromiseaustralia.com.au
viablepower.co.uk
gulfgasandpower.nl