They’ve made their system 'paperless,' requiring an online account to view bills. If you don't have your account number, you endure a tedious verification process. If you can't recall the exact name they assigned to your water account, you'll find yourself stuck in a long phone queue or an even longer chatbot process. I tried the chatbot, but it didn’t provide access to my account. Instead, after filling in all my details, I was told something didn’t match their records, leaving me no choice but to return to the phone queue or chatbot. This is supposed to be progress? It’s incredibly frustrating.
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