Welsh Water are, by far, the worst company I have ever dealt with. Having changed to a water meter in April this year, I would strongly advise others not to do so and avoid for as long as you can. My first bill in July showed as being nearly £300 in debit. After numerous conversations with Welsh Water, who were querying a leak within our property, we waited weeks for an engineer to visit. Although staying in all day, noone turned up but they insisted they had. A second visit was arranged and an engineer said there was no leak. When stopcock was turned off the 'new meter' kept going. We then had to wait weeks again for another new meter to be fitted. Then asked to read the meter ourselves which proved to be impossible as condensation was covering over the numbers. They then said it could be up to three months to get someone out to read it for us. After a lot of pressure from me they rang back and a reading was arranged for 20 September. Again, stayed in all day. Noone turned up. Rang on 23 September and was told my 'case officer' would ring on 24 September, on return from annual leave, to update me. Noone called. Rang again today and was offered an apology as the 'case officer' had been so busy so had not been able to ring to 'apologise' for another no show. I have been promised a call back within 48 'workng' hours. We are left in a state of limbo with no definitive official decision regarding a leak and extremely worried about the bill. This publicly owned company is an utter disgrace and goodness only knows what the future will be as I am given to understand that a new person is about to take the helm and redundancies are on the cards.
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