WELSH WATER. The majority residents of Ffynnongroyw were without water 14th-17th August. You promised compensation. You have now broken that promise, saying that the water supply was only cut off for 8 hours. You say that the rest of that period there was reduced pressure, but water was still flowing. It wasn’t. There was NO water for nearly 4 days. NO WATER AT ALL. Customers have complained, and had no response. You then stopped ‘recognising the account numbers’ when customers attempted to log an online complaint. You invited people to message you via messenger, but that was blocked, messages couldn’t be sent.You have now sent emails saying you are engaging in no further communication regarding the matter, and that is your final word. You refuse to accept the FACT that many people had no water AT ALL. Any replies to Welsh Water to this email are met with a ‘emails not accepted’ message and a link to the Welsh Water contact form…. which doesn’t work. Ffynnongroyw responded well as a community during this time, delivering bottled water to doorsteps, and supporting each other. Your workers worked hard day and night to restore the supply. Their efforts were appreciated. Those higher up the ladder, who made the decision to treat customers like this, should be ashamed.
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