Extremely disappointing experience After my mother passed away, her account had a credit balance, and they assured me a refund would be processed to her bank account within 8 days. When the refund did not arrive, I reached out again (the average wait time to speak with someone exceeds 20 minutes). They claimed the transfer was completed (which it clearly was not) and advised me to wait a few more days. I waited an additional week and called once more; they informed me that bank transfers were not possible and that a cheque would be mailed within 2 weeks. Two and a half weeks later, still no cheque. I contacted them again and was told they had processed a bank transfer the day after my initial call (a blatant falsehood) and refused to take further action. Their level of incompetence is astonishing, and to add to the distress of those mourning the loss of a loved one makes it even more unacceptable.
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