This company does not have any customer service. They don't answer your calls or return them. We have been without Internet on about 10 occasions in the last week & it's still not resolved. You can get an ee contract for £22 a month, we pay £55 so the extra is obviously for the non existent after care. My husband is housebound & relies on the Internet to keep him occupied which is why we have paid the extra. The office manager even implied that we had not left any messages. Extremely poor service.--------‐---------------------------------------I cannot find an option to respond to Dyfed Telecom so will have to update my review.I did apologise to the office manager because my husband, who is very ill in bed, had forgotten to tell me he had spoken to her. However that doesn't change the fact that no-one from Dyfed Telecom has returned any of MY calls. Why would I make that up? Every time I leave a message I give my name & telephone number, & my number is not withheld. Maybe you should check your automated voicemail options to see where my messages are going?Yes, I did leave messages on your Facebook page because I was so exasperated with the lack of response from Dyfed Telecom. It did the job though because my husband then received a call from the office manager. The only person to recommend boosters was one of your engineers & I ordered the EXACT model he suggested but bought them from Amazon rather than Dyfed Telecom because they were MUCH cheaper.I don't see how I am defaming you by highlighting my experience with your company? My messages were not hateful on Facebook they merely portrayed my frustration. I'm not sure where you get your information from but I do not know any of your engineers personally, I've never met any of them before. And please don't tell me we had a "free" callout when we pay £33 a month more for your service than we would if we went to EE directly!I assume you're calling me a liar when you say there is absolutely no way your staff wouldn't answer the phone or not call people back, why on earth would I make this up?! This has been MY experience and my review is based on MY experience. I can see that 3/4 other reviewers complained about exactly the same issues as me. I have nothing to gain by leaving a negative review, I just feel so frustrated that my calls are not returned.
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