dyfedtelecom.com

4.6
4.6 Based on 81 reviews

Whether you need faster broadband in rural Wales, the latest full fibre speeds in urban areas, mobile phones and SIMs or the latest phone systems for your business, our team of Engineers and sales specialists based across Wales can help. Here's how: Fast...

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Average Rating

4.6

/
5

81 Reviews

5 Star
89%
4 Star
0%
3 Star
0%
2 Star
2%
1 Star
9%

All Reviews

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Review Time

Gorden Baker
Disappointing service delays

I participated in a two-day job, but after the first day, they announced they wouldn't return for three weeks. This left several businesses struggling with severely inadequate, sometimes non-functional internet, which is now in worse shape than before. Why commit to a two-day job if they can only complete one day and then leave for three weeks? This seems like either extremely poor service or a mismanagement of tasks. I tried reaching out to the technician multiple times but received no reply. How can they leave three businesses without internet for three weeks after an upfront payment was made?

1
Date of experience: Dec 17, 2025
Gwenda Lewis
Unsatisfactory service

I took part in a two-day job, but after the first day, they informed me they wouldn't return for three weeks. This left multiple businesses with severely inadequate, sometimes non-functional internet, which is now worse than before. Why initiate a two-day job if they can only complete one day and then leave for three weeks? This appears to be either extremely poor service or mismanagement of tasks. I made several attempts to contact the technician but received no response. How could they leave three businesses without internet for three weeks after an upfront payment was made?

1
Date of experience: Dec 12, 2025
Mandy Scott
Zac delivered exceptional service

Zac was incredibly courteous and professional throughout his work. He arranged a temporary connection due to the long wait for installation. Outstanding service overall.

5
Date of experience: Nov 27, 2025
Great help with our wifi issues

Living in a remote area, we've struggled with our wifi for years. A representative came out, assessed our property, and recommended what we needed. The technician resolved everything, including the wifi coverage in our yard and for security cameras. It was hassle-free with excellent communication throughout. Highly recommend.

5
Date of experience: Nov 13, 2025
Francie Butler
Excellent service

I worked with a representative from the beginning, who explained everything thoroughly and maintained consistent communication before and after installation. Highly recommend.

5
Date of experience: Oct 28, 2025
Olby92
Outstanding service from start to finish

The service was top-notch from beginning to end. A representative addressed my concerns regarding poor supply issues and the lack of fiber options. I was prepared to switch to a more expensive service, but they sent an engineer to conduct a survey. The predicted speeds were exceeded, and the monthly cost turned out to be competitive. Special thanks to the technician for their exceptional support!

5
Date of experience: Oct 27, 2025
RR30
Professional and reliable

The service was professional, delivering exactly what was promised with a quick turnaround. I couldn't have asked for a better experience. Highly recommend!

5
Date of experience: Sep 29, 2025
Jon B.
Effective service

The company provides an efficient service and explains everything clearly.

5
Date of experience: Sep 04, 2025
Narcissique
Great discussion about Wifi options

I had a call to discuss Wifi options, and the representative was fantastic. They explored various options and provided first-rate service. 5 stars!

5
Date of experience: Aug 21, 2025
Chloe Bell
Extremely frustrating

When I called, I was told it would take one to two weeks. No one followed up with me about the installation date, and when I called again, I was told it would be on a specific date. After multiple attempts to confirm, I received no response. I was left waiting on hold for extended periods, and at one point, my call was dropped. I paid for temporary internet and returned it, expecting to be connected today. Now, I still have no connection or updates. Very disappointing service.

1
Date of experience: Aug 14, 2025

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Business Details

  • Whether you need faster broadband in rural Wales, the latest full fibre speeds in urban areas, mobile phones and SIMs or the latest phone systems for your business, our team of Engineers and sales specialists based across Wales can help. Here's how:

    Faster rural broadband
    If you're fed-up with Netflix constantly 'buffering' or having to reboot your router ten times a day, we feel your pain! There IS a solution though. Our team are experts in finding the right solution for those areas where it's just not possible to get fast fibre or copper cable internet right now. Plus the equipment and installation needed to get you faster internet speeds are available entirely free of charge with an Access Cymru Broadband Grant. Talk to the team for more information.

    Business Phone Systems
    If your business depends on its phone system - then talk to us, and move to the latest phone system, at a fraction of the cost of older systems, with no expensive phone system hardware and finance agreements. Talk to the experts in Wales for business phone systems.
    See more

  • email hello@dyfedtelecom.com
  • call 01267253134
  • language https://dyfedtelecom.com

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